57db's Privacy Policy

We collect the following types of information to operate our services properly:

1.1 Personal Identity Information

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address.
• National ID card or passport details (for KYC verification).

1.2 Financial Information

• Payment method details — such as bKash, Nagad, Rocket, Upay account numbers or bank account information.
• Deposit and withdrawal transaction history.
• No complete card numbers or full bank credentials are stored on our servers.

1.3 Usage Information

• IP address, browser type, and operating system.
• Which pages were visited on our platform and how long was spent on them.
• Game play history, bet types, and amounts.
• Unique device identification information (Device ID).

1.4 Cookie & Tracking Information

We use cookies and similar technologies that help improve your browsing experience. You can disable cookies through your browser settings, though some features may become limited as a result.

We use the information we collect for the following legitimate purposes:

2.1 Account & Service Management

• Creating and managing accounts.
• Verifying your identity and age — our platform is for users aged 21 and above only.
• Processing deposit and withdrawal transactions.
• Providing and tracking bonuses and promotions.

2.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities.
• Ensuring fair play and detecting multiple accounts.
• Enforcing responsible gambling policies.
• Meeting applicable legal and regulatory obligations.

2.3 Communication

• Sending important account updates and transaction notifications.
• Providing customer support — via live chat and email.
• If you give consent, informing you about promotional offers.

2.4 Service Improvement

• Analysing user experience and improving the platform.
• Resolving technical issues and optimising performance.

57db does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third-party providers who deliver specific services on our behalf — such as payment processing, identity verification, technology infrastructure, and game content supply (Pragmatic Play, Evolution Gaming, Spribe, JILI, and other providers). These partners receive only the information necessary for their work and are contractually required to comply with our privacy standards.

3.2 Legal Obligations

We may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will disclose only the amount of information legally required.

3.3 Business Transfers

If 57db undergoes a merger, acquisition, or business restructuring, user information may form part of the transferred assets. In such a case, we will notify you in advance.

We apply industry-standard technical and organisational measures to ensure the security of your information:

4.1 Technical Security

• SSL Encryption: SSL/TLS encryption is used during data transmission on our website and platform.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall & Anti-Fraud Systems: Advanced firewall and anti-fraud technologies are used to prevent unauthorised access.
• Secure Payment Gateway: All financial transactions are processed through secure, encrypted channels.

4.2 Organisational Security

• Only authorised personnel can access personal information on a need-to-know basis.
• All staff are trained in privacy and data protection.
• Regular security audits are conducted.

Please note that no data transmission or storage method on the internet can be guaranteed to be completely secure. If you suspect a security breach, contact us immediately.

We retain your personal information for as long as it is needed for the purposes described in this policy or as required to be kept due to legal obligations.

5.1 Active Accounts

Your relevant information will be retained for as long as your account remains active and you continue to use our services.

5.2 Closed or Inactive Accounts

Even after an account is closed, necessary information will be retained for a defined period for legal, regulatory, and dispute resolution purposes. Transaction records are kept for the period prescribed under financial regulations.

5.3 Data Deletion

Once the required retention period has ended, we securely delete or anonymise your personal information.

You have the following rights regarding your personal information:

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time.

6.2 Right to Correction

If you believe the information we hold is incorrect or incomplete, you may request a correction.

6.3 Right to Close Your Account

You may close your account at any time. Account closure requests can be made through our support channels.

6.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe through your account settings or by contacting us.

6.5 Right to Lodge a Complaint

If you have any concerns about our data processing, please contact us directly first. We will work to resolve your complaint within a reasonable timeframe.

Cookies are small text files stored on your device when you visit our website. 57db uses the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They maintain your login session and enable security features. Without these cookies, the platform will not work properly.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, improving the experience on future visits.

7.3 Analytics Cookies

These cookies collect information to help us understand how users interact with our platform. This data helps improve the service and is generally anonymised.

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some services from working correctly.

57db strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at account registration. If we become aware that a minor has provided us with their information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on our platform, please notify our support team immediately.

Due to the global nature of our game providers and technology partners, your information may in some cases be processed outside of Bangladesh. In such cases:

• Any international transfer is governed in accordance with the standards of this Privacy Policy.
• Third-party partners are contractually bound to comply with data protection standards equivalent to ours.
• All necessary measures are taken to ensure adequate protection of your information.

57db reserves the right to update this Privacy Policy from time to time. When changes are made:

• Before any important changes, we will notify you via email or a notification on the platform.
• The "Last Updated" date at the top of the page will always reflect the latest version.
• Continued use of the platform after an update will be considered your acceptance of the new policy.
• If you do not agree with the new policy, you may close your account by contacting us.

It is recommended that you review this page regularly so you stay up to date with the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The 57db data protection team is committed to properly addressing all your questions.